Helpful details
Frequently asked questions.
Everything you need to know before ordering and caring for your custom pet portrait.
Before ordering
What photos should I upload?
Upload up to five sharp, well-lit photos. A front view, side view, and natural expression are most helpful. Use daylight when possible and avoid filters or covered facial features.
Which animals can you create?
Dogs, cats, rabbits, birds, and many other companion animals are possible. Contact us before ordering if your pet has feathers, scales, or especially detailed markings.
Can one piece include more than one pet?
It depends on the size and level of detail. Contact us first so we can confirm the composition and any additional customization cost.
Will it look exactly like my photo?
We carefully observe face shape, expression, coloring, and markings. Your piece will be a recognizable artistic interpretation, not a photographic copy.
Which size should I choose?
The 2 cm Small size is delicate and best for everyday necklace wear. The 3 cm Large size makes a stronger statement and also works well as a car charm or display piece.
Orders and delivery
How long does production take?
Each custom piece requires approximately 7–10 days of hands-on craftsmanship. Shipping time begins after production is complete.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes may be possible before production begins, but major changes or cancellations might not be available once custom work has started.
Where do you currently ship?
Online checkout is currently available for the United States and Australia. Available delivery methods and charges are shown at checkout.
How can I track my order?
When tracking is available, details are emailed after dispatch. Tracking may take a little time to show movement after the shipping label is created.
Care and support
How should I care for clay jewelry?
Treat it as wearable miniature art. Keep it away from prolonged water, heat, direct sun, perfume, alcohol, and chemicals. Remove it before showering, swimming, sleeping, or exercise.
Can personalized pieces be returned?
Because every portrait is made from your pet’s photos, change-of-mind returns are generally unavailable after production starts. Support remains available for damaged or incorrect items.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number, photos of the item, and photos of the packaging if transit damage is involved. Keep the packaging while we review the issue.